{"id":15829,"date":"2024-08-05T13:17:01","date_gmt":"2024-08-05T13:17:01","guid":{"rendered":"https:\/\/shop.orbilix.com\/?page_id=15829"},"modified":"2025-03-31T19:58:38","modified_gmt":"2025-03-31T17:58:38","slug":"reklamacije-i-povrat-robe","status":"publish","type":"page","link":"https:\/\/www.happydog-club.com\/en\/reklamacije-i-povrat-robe\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15829\" class=\"elementor elementor-15829\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d9dab e-flex e-con-boxed e-con e-parent\" data-id=\"a4d9dab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a520cda elementor-widget elementor-widget-text-editor\" data-id=\"a520cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: left;\">Reklamacije i povrat robe<\/h1><p style=\"text-align: left;\">U slu\u010daju vra\u0107anja robe i povra\u0107aja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimi\u010dno ili u celosti, a bez obzira na razlog vra\u0107anja, Happy dog club je u obavezi da povra\u0107aj vr\u0161i isklju\u010divo preko VISA, MasterCard i Maestro metoda pla\u0107anja, \u0161to zna\u010di da \u0107e institucija na zahtev prodavca obaviti povra\u0107aj sredstava na ra\u010dun korisnika kartice.<\/p><p style=\"text-align: left;\">Postupak re\u0161avanja reklamacije sprovodi se na osnovu odredbi <a href=\"https:\/\/wurth.rs\/files\/segments\/file\/izvod-zakona-o-zastiti-potrosaca.pdf\" rel=\"nofollow noopener\" target=\"_blank\">Zakona o za\u0161titi potro\u0161a\u010da<\/a> (\u201cSl.Glasnik RS\u201d br. 62\/2014) kao i odredbi Zakona o trgovini (\u201cSl.Glasnik RS\u201d br. 53\/10, 10\/2013).<\/p><p style=\"text-align: left;\">Na zamenu neispravnih proizvoda imate pravo ako je na proizvodu jasno vidljivo da gre\u0161ka nije nastala nepravilnim kori\u0161\u0107enjem ve\u0107 da je do\u0161lo do gre\u0161ke u proizvodnji, pakovanju ili transportu. Rok za odgovor na reklamaciju je 8 dana od prijema reklamacije. Rok za re\u0161avanje je 15 dana od prijema reklamacije.<\/p><p style=\"text-align: left;\">Povrat robe se u tom slu\u010daju vr\u0161i na na\u0161 tro\u0161ak a prijava ide u jednostavna tri koraka:<\/p><ol style=\"text-align: left;\"><li>Po\u0161aljite Va\u0161 zahtev na\u0161em operateru na adresu:<\/li><\/ol><p style=\"text-align: left;\"><strong>Pet shop i Veterinarska apoteka ,,Happy dog c.lub\u201d pet shop <\/strong><\/p><ol style=\"text-align: left;\"><li><strong> Kaleni\u0107eva br. 6, Vra\u010dar, 11 000 Beograd, <\/strong><\/li><\/ol><p style=\"text-align: left;\"><strong> 063 485 663, 011 409 54 64 <\/strong><\/p><p style=\"text-align: left;\"><strong> e-mail: dostava@happydog-club.com <\/strong><\/p><p style=\"text-align: left;\">Obavezno navedite slede\u0107e podatke:<\/p><p style=\"text-align: left;\">-ime i prezime<\/p><p style=\"text-align: left;\">-e-mail adresu<\/p><p style=\"text-align: left;\">-broj fakture ili gotovinskog ra\u010duna koji ste dobili sa robom<\/p><p style=\"text-align: left;\">-poruku u kojoj \u0107ete opisati razlog reklamacije<\/p><ol style=\"text-align: left;\" start=\"2\"><li>Artikle namenjene za povrat adekvatno spakujte kako ne bi do\u0161lo do o\u0161te\u0107enja u transportu.<\/li><li>Nakon \u0161to o\u0161te\u0107ena roba stigne u na\u0161e prostorije i provere opravdanost reklamacije, ispravan artikal bi\u0107e isporu\u010den na va\u0161u adresu.<\/li><\/ol><p style=\"text-align: left;\">Ukoliko artikal vi\u0161e nemamo u ponudi, bi\u0107e izvr\u0161en povra\u0107aj novca. Zamena o\u0161te\u0107enog artikla ide na tro\u0161ak prodavca i vr\u0161i se preko odgovaraju\u0107e kurirske slu\u017ebe.<\/p><p style=\"text-align: left;\">Robu mo\u017eete ostaviti li\u010dno u prodajnom objektu Happy dog club-a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamacije i povrat robe U slu\u010daju vra\u0107anja robe i povra\u0107aja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimi\u010dno ili u celosti, a bez obzira na razlog vra\u0107anja, Happy dog club je u obavezi da povra\u0107aj vr\u0161i isklju\u010divo preko VISA, MasterCard i Maestro metoda pla\u0107anja, \u0161to zna\u010di da \u0107e institucija na zahtev prodavca [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15829","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/pages\/15829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/comments?post=15829"}],"version-history":[{"count":10,"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/pages\/15829\/revisions"}],"predecessor-version":[{"id":18575,"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/pages\/15829\/revisions\/18575"}],"wp:attachment":[{"href":"https:\/\/www.happydog-club.com\/en\/wp-json\/wp\/v2\/media?parent=15829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}