Complaints and returns
In case of return of products and refund to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Happy dog club is obliged to refund exclusively through VISA, MasterCard and Maestro payment methods, which means that the institution will, at the request of the seller, refund the funds to the cardholder's account.
The procedure for resolving the complaint is carried out on the basis of the provisions of the Law on Consumer Protection ("Official Gazette of RS" No. 62/2014) as well as the provisions of the Law on Trade ("Official Gazette of RS" No. 53/10, 10/2013).
You have the right to replace defective products if it is clearly visible on the product that the error was not caused by improper use but that there was an error in production, packaging or transport.
The deadline for responding to the complaint is 8 days from the receipt of the complaint. The deadline for resolving is 15 days from the receipt of the complaint.
In that case, the return of the goods is done at our expense and the registration goes in three simple steps:
1. Send your request to our operator at:
Pet shop and Veterinary pharmacy "Happy dog c.lub" pet shop
st. Kalenićeva br. 6, Vracar, 11 000 Belgrade,
063 485 663, 011 409 54 64
Be sure to provide the following information:
-Name and surname
-number of invoice or cash invoice you received with the goods
-a message in which you will describe the reason for the complaint
2. Adequate packaging of returnable items to prevent damage during transport.
3. After the damaged goods arrive at our premises and check the justification of the complaint, the correct item will be delivered to your address.
If the item is no longer on offer, a refund will be made.
Replacement of the damaged item is at the expense of the seller and is done through the appropriate courier service.
You can leave the goods in person at the Happy dog club store.