Consumer rights and obligations

Notice of consumer rights and needs

The Seller is obliged to acquaint the consumer (buyer) with the basic characteristics of the goods (products) he buys, the price, method of payment, manner and term of delivery and manner of fulfillment of other contractual obligations, the existence and conditions of after-sales services and guarantees, the existence of legal responsibility due to non-compliance of the goods with the contract, on the manner of filing a complaint, and especially on the place of receipt and the manner of acting on them, as well as the conditions relating to the exercise of consumer rights on the basis of compliance. If the delivered goods do not comply with the contract, the Consumer, after notifying the Seller of the non-conformity, has the right to request from the Seller to eliminate the non-conformity by replacement, or to request a corresponding price reduction or terminate the contract with respect to the goods. If the elimination of non-compliance is not possible, the Consumer has the right to request an appropriate price reduction or termination of the contract, if the product in question has not changed its appearance and properties due to inadequate handling and storage in the possession of the Buyer.

The consumer may file a complaint in order to exercise his rights due to non-compliance of the goods with the contract and rights under the guarantee, as well as due to incorrectly calculated prices and other defects, as described in the notice of receipt and place of receipt. The Seller is obliged to respond to the Consumer's written complaint in writing or electronically without delay, and no later than within eight days from the day of receipt of the complaint. The Seller's response to the complaint must include a decision on whether to accept the complaint, a statement on the consumer's request and a specific proposal and deadline for resolving the complaint. The deadline cannot be longer than 30 days from the day of submitting the complaint.

The seller is obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if he has obtained the prior consent of the consumer. Therefore, the consumer will give his consent as soon as possible from the moment of receipt of the Seller's response to the complaint, so that the Seller can resolve the complaint within the above-mentioned legal deadline. Untimely giving of consumer consent will be considered as one of the objective reasons why the Seller is not able to satisfy the consumer's request within the legal deadline.

If the seller for objective reasons is not able to satisfy the consumer's request within the agreed time, he is obliged to inform the consumer about the extension of the deadline for resolving the complaint and state the deadline within which to resolve it, as well as to obtain his consent. as soon as possible. Extension of the deadline for resolving complaints is possible only once.

Conformity is given exclusively to the correctness of the goods and not to its functionality because it means that the consumer is familiar with the technical characteristics of the product, so compliance refers to the fact that the selected product will meet consumer requirements within the declared technical capabilities prescribed by the manufacturer. Consumers are expected not to expose the purchased product to harmful effects (tobacco smoke, extremely dusty rooms, extremely cold or extremely hot rooms, etc.). All possible irregularities caused by such treatment of goods will be eliminated exclusively at the expense of consumers.

The right to conformity cannot be exercised if damage or damage to the goods occurred due to transport after delivery, due to force majeure (flood, earthquake, fire, etc.), due to improper use, due to non-compliance with manufacturer's instructions and recommendations for use of the product. mechanical damage to the product caused by the fault of the consumer or a third party for which the Seller is not responsible, if the product is returned without a fiscal invoice or other evidence that it was purchased from the Seller. The consumer is obliged to establish the completeness and physical integrity of the product he takes over when taking over the purchased product. Subsequent complaints regarding completeness and physical integrity will not be accepted.

All additional information The consumer can get by calling the Happy dog club phone 063 485 663, 011 409 54 64, every working day from 09h to 18h or by sending a message to e-mail: e-mail: delivery@happydog-club.